BPO inbound CCA || Bhopal || Up to 15 k PM ||

 HI,

Greetings of the day!!!

BPO: We are pleased to introduce BPO Group as the foremost professional consultant and contractor for providing BPO (Inbound and Outbound)-QRC & Up-selling, Operation, Maintenance, Utility Management & Security Services.

Total Requirements -50 for Premium process/90 For Hindi language process

Our Requirement:

Fluency in verbal English is a must for Premium Processes/ Hindi language candidates can also consider.
Should be willing to coordinate with customers over the phone/email and involve in calling-related activities
Should be willing to work 6 days in a week.
Should be okay with roster week offs

 Working Hours – 9hrs/day (including 1-hour break).

Job Description:

Provide solutions to customer queries via email or calls.
Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence, and employee satisfaction/ development.
Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills, and technical ability.
Operational responsibility re/ managing the incoming volume/queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime, etc.)

Qualification – Graduate/Undergraduate

Willing to work in rotational shifts & 6 days a week.
Knowledge of MS Office is an added advantage.

Male and female both can apply.

Salary Range –

Salary – Full Timers 7000 to 15000 (Male – 8am to 1 pm Window (9 Hours Shift)// Female- 8am to 7 pm(9 Hours Shift))

Training Stipend- Rs.3000/5000 in hand (For 30 Days- Class Room + OJT)

Kindly arrange for Immediate Campus.

Best Wishes and Regards,

ATemps Hiring Team 

9109392977 ,07554201016